JVC LT-46P510 TeleDock HDTV (TPV 90) Where is the Support JVC ?

JVC LT-46P510 TeleDock HDTV (TPV 90)  Where is the Support JVC ?


I purchased this TV and after 6months, I get flashing blue lights and no picture sound anything. We contacted support who told us to download an update and that was it no re-set steps to see if the processor needed re-set, and the call ended. They did call back, we tried the re-set, and nothing changed blue lights on TV flashing no picture or sound. They sent us a flash drive with the software update and still the same issue.

The remote has never worked even after JVC sent us a new one. Maybe we should have sent it back then at the first sign of trouble. I have JVC car audio and home audio equipment that I have had little or no difficulty with however; with the support experience, I may look at other manufacturers to complete my next project.

We were promised a call back 4 days ago from a supervisor because if the repair guy that will take four days to send out cant fix the TV then we have to wait three weeks for a replacement, further calls and messages to the JVC supervisor and corporate offices go UN-answered or responded to. So it has been 7 days without my 6-month old TV, it appears after the sale the consumer does not matter. I do have another Flat screen TV from a different manufacturer and after this incident, we called to ask them what if the TV fails and is still under Warranty their process seems more stream lined.   We will let you know if JVC makes good on the Warranty.

06/25/07 a technician will be out between five and seven tonight thanks to a customer care rep at a call center somewhere in Alabama. Therefore, I will keep everyone informed on the warranty work. on another note still no call from the supervisor at JVC the one we were promised to receive on Monday calling the number provided for the JVC corp. office and we held for two hours and still no contact, The person we spoke to at JVC did tell us all these hoops we are jumping through to have them stand behind their warranty is policy, also if you purchase a JVC product keep the receipt registering the product is not enough the repair Tech has to see the receipt the wonderful Customer Care agent from Alabama told us that. Wonder why support did not mention this? Will keep you updated.

Ok the JVC Tech came out on Friday June 25 2010; He is also wondering why I was sent an update for a TV that wont power up. Guess JVC did not inform their Technical Support that if it has no power it would not update. (Side note I am a senior Tech for a very large Web Hosting Company and I knew that!)

According to the TV Tech, the motherboard was bad when we purchased the TV and this model has several issues. To include the wrong replacement parts being sent out this guy made sure the phone support guys knew what he needed the onsite tech was great. We were told the Tech was supposed to talk to a JVC phone support Supervisor before he left our house that was an adventure we had to continue to tell the Support person we were talking to, to go get  his supervisor (Who's name I will not post) after multiple excuses we got him. Per the repair Guy my TV should be running again next Friday after he gets the list of replacement parts.


The parts needed to replace the TV

Mother Board
Power Supply
IR Sensor

To date we still have not received a call from Corporate JVC as promised and our Voicemail messages still go un-answered.

The Morel to my story do the research on your devices before you purchase them do not base the decision on a brand name.




Much Respect

DJ OCP

Another Badd Creation Mobile DJ Service